| Job Title | Hcltech - International Banking VOICE Process |
|---|---|
| Category | BPO |
| Location | Chennai( Sholinganallur ) |
| Company | HCLTech |
| Description | HCLTECH - INTERNATIONAL BANKING VOICE PROCESS - 23-Febraury-2026. Walk-In Details Dates: 23 Feb 2026 Time: 11:00 AM 04:00 PM Interview Venue: HCL Technologies Ltd ETA 1, No.33, Block 1 Sandhya Infocity, OMR Rajiv Gandhi Salai, Navalur Chennai. Job Location: Elcot Sholinganallur Campus. Designation: Team Lead Job Summary: We are seeking an experienced Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions. Key Responsibilities: 1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences. 2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction. 3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues. 4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes. 5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues. 6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions. Requirements: 1. Education: Bachelor's degree in any discipline. 2. Experience: Minimum 1-2 years of experience in a team lead or supervisory role in a voice process or customer service environment 3. Skills: - Strong leadership and team management skills. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work in a fast-paced environment and handle multiple priorities. - Familiarity with quality management systems and processes. 4. Language Skills: Proficiency in English language (speaking, reading, and writing). Contact HR: Vinoth Kumar & Sanjay |
| Salary | Not Disclosed |
| Last Date | 2026-03-09 00:00:00 |
| Apply Link | Click Here |
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