| Job Title | Email Support Executive |
|---|---|
| Category | BPO |
| Location | Navi Mumbai |
| Company | Computer Age Management Services (CAMS) |
| Description | Job Description Email Process Executive Job Title: Email Process Executive Department: Customer Support / Operations Work Mode: (Add as applicable Onsite / Hybrid / WFH) Working Days: Monday to Friday (5 Days) Shift Timing: 9:00 AM to 6:00 PM Role Overview We are looking for a detail-oriented and customer-focused Email Process Executive to manage inbound and outbound email communication. The role involves responding to customer queries, resolving issues, maintaining records, and ensuring high-quality service delivery through written communication. Key Responsibilities Handle customer queries and requests through email professionally and promptly. Provide accurate information and solutions based on internal guidelines. Maintain documentation of customer interactions and follow-ups. Coordinate with internal teams for issue resolution. Ensure all responses meet quality and TAT (Turnaround Time) standards. Escalate complex cases to the supervisor when necessary. Maintain confidentiality and adhere to company policies at all times. Required Skills & Competencies Excellent written communication skills. Strong attention to detail and accuracy. Ability to multitask and prioritize workload. Basic knowledge of MS Office (Word, Excel, Outlook). Customer-centric approach and problem-solving skills. Ability to work independently and as part of a team. Qualifications HSC / Graduate in any discipline. Prior experience in Email/Non-voice/Back-office process is an advantage. 2nd March - 13th March , 9.30 AM - 5.30 PM CAMS Ltd. (Computer Age Management Services Limited) ITC Park, 6th Floor, Tower No.2, Belapur Railway Station Complex, CBD Belapur, Navi Mumbai 400614 Email: trupti.d@camsonline.com Contact- 8925504717 |
| Salary | 2.25-3.5 Lacs P.A. |
| Last Date | 2026-03-13 00:00:00 |
| Apply Link | Click Here |
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