| Job Title | Customer Support Executive - US BPO |
|---|---|
| Category | BPO |
| Location | Chennai |
| Company | Access Healthcare |
| Description | Role & responsibilities Customer Service (International Voice Process) Handle inbound and outbound calls from international customers (US/UK/Australia). Provide end-to-end customer support by resolving queries related to billing, services, products, and account issues. Maintain high customer satisfaction (CSAT) through professional communication and effective problem-solving. Follow call flow, quality guidelines, and compliance standards as per client requirements. Accurately document customer interactions in CRM systems. Meet daily call targets, AHT, FCR, and quality benchmarks. Escalate complex issues to the appropriate internal teams when required. Handle complaints and difficult customers with empathy and professionalism. Work in rotational/night shifts as per international time zones. Participate in training, quality audits, and performance reviews. Adhere to data security and confidentiality policies. If you want a slightly senior / experienced version (24 yrs) Act as a subject matter expert (SME) for process-related queries. Support new joiners through guidance and call shadowing. Assist in process improvement and quality initiatives. Handle escalations and callback requests from international customers. Preferred candidate profile Excellent English communication (verbal & written) International BPO / Voice Process Customer Handling & Call Control CRM Tools (Salesforce / Zendesk / Freshdesk if applicable) US Process / UK Process Night Shift / Rotational Shift Problem Solving & Conflict Management If you want, I can: Customize this exactly to your experience Create Naukri headline + key skills section Align it for HR interview explanation Just tell me your years of experience and process (US/UK/Banking/E-commerce/Telecom) How to Apply: Interested candidates can share their updated resume to: Preethi HR - 9345556473 Mention Location: Chennai |
| Salary | 2.25-5.5 Lacs P.A. |
| Last Date | 2026-03-03 00:00:00 |
| Apply Link | Click Here |
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