| Job Title | Supervisor (Assistant Manager) -Banking Process (Dispute/Chargback) |
|---|---|
| Category | Banking |
| Location | Gurugram |
| Company | NTT DATA, Inc. |
| Description | Dear Candidates, Greeting from NTT DATA, we are happy to take your profile for a wonderful career with NTT DATA. Experience: 8- 11 Years Shift: US Shift (Night Shift) Work Location: Gurgaon, sector 48 Mode of Work: Work from Office Experience Domain- Customer Service (Non Voice) Banking Client Please note that candidates having work experience in Customer Service (Non Voice)/ Chargeback/ Dispute handling for Banking Client will only be considered. Looking for Immediate Joiners only. Responsibilities: • Support the accomplishment of all contracted service level targets/agreements. • Manage monthly and ad-hoc agent coaching and feedback.• Assist in daily, weekly, and monthly quality assurance activities. • Provides day to day support to the team and handle first level escalations as they arise or are assigned. • Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. • Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. • Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. • Oversee and aid in new hire training and onboarding. • Contribute to continuous learning activities promoting knowledge and skill development within the team. • Assist in keeping all team members informed and up to date about all relevant and useful information. • Act as a subject matter expert on projects/initiatives • Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. • Maintain relationships with internal and external clients. • Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: • 7 to 9 years experience in Dispute/Chargebacks/Customer service Operation Handling in the financial industry is preferred. • Strong Customer Focus/Orientation • Professional written and verbal communication skills• Strong Active listening and negotiation skills • Detail-oriented and ability to multi-task • Strong organizational and time management skills • Strong Decision-making skills and able to exercise sound judgment. • Highly motivated with ability to work independently in a fast-paced environment. • Flexible, reliable, conscientious, and able to follow directions. • Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. • Previous experience with TS2 and TCS applications is an asset. |
| Salary | Not Disclosed |
| Last Date | 2026-03-06 00:00:00 |
| Apply Link | Click Here |
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