| Job Title | Sodexo - Customer Service |
|---|---|
| Category | BPO |
| Location | Mumbai Suburban, Mumbai (All Areas) |
| Company | Sodexo |
| Description | Role & responsibilities: Main assignments To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues. To work within, and to, processes and procedures. To respond quickly and efficiently to incoming requests (e.g. via telephone, email message) in line with Client service levels. To pay attention to detail when obtaining and inputting information. To have a clear and professional telephone manner. To proactively manage work orders to completion. To achieve a high degree of Customer and Supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures. To attend training and coaching sessions and incorporate any changes necessary in duties, methods, working hours and procedures. To identify any potential areas of improvement and highlight to your Command Center Team Leader. To be flexible and adaptable to change. To responsibly adhere to the health, safety, environmental and quality standards, policies, and procedures. To perform all other duties as required. Accountabilities. Ensure that all calls are handled in the most efficient manner, and issues are resolved within the expected average handling time. Accurately log service requests, including making relevant notes. Provide excellent delivery of Customer services (calls may be recorded / listened to and scored against set criteria). Work in collaboration with the Site Delivery Team to ensure that all works are proactively managed to completion, escalating issues when needed. Adhere to processes and policies. Excellent attendance record and adherence to assigned shift patterns. Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards. Ensure Sodexos commitment to ethical principles and sustainable development are achieved and maintained. Ensure compliance with all Sodexo policies, procedures and directives. Promote and maintain Sodexo values and ethical principles. Preferred candidate profile: Customer Service experience, preferably in a Command Center and / or Call Center environment. Excellent communication skills - written and verbal. Intermediate computer skills in MS Office e.g. Word, Excel. Advanced knowledge of and skills in CMMS applications. Motivation to work within a team environment. Relationship building and influencing capabilities. Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment. Exceptional attention to detail. Ability to deliver exceptional customer service to Stakeholders (internal and external). Previous experience in managing Third Party Vendors and Suppliers would also be advantageous (though not mandatory). Technical knowledge or technical background experience would be an advantage. Self-motivated, confident, honest and flexible, with a professional work ethic. Demonstrates the Sodexo values and behaviors. A strong commitment to Zero Harm and a strong safety culture. Sodexo |
| Salary | Not Disclosed |
| Last Date | 2026-02-28 00:00:00 |
| Apply Link | Click Here |
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