| Job Title | Bpo Team Leader |
|---|---|
| Category | BPO |
| Location | Hyderabad, Telangana |
| Company | Zero Lag Solutions Private Limited |
| Description | Job description We are looking for an experienced Team Leader (TL) to manage day-to-day operations, lead a team of customer support executives, ensure smooth process delivery, and meet client expectations. The ideal candidate should have strong people management skills, operational knowledge, and a client-focused approach. Key Responsibilities • Handle and manage a team of customer support agents. • Ensure smooth daily operations and adherence to SLAs, KPIs, and quality standards. • Monitor agent performance and provide regular coaching and feedback. • Manage attendance, productivity, and employee engagement. • Act as the first level of escalation for operational and client issues. • Coordinate with QA, Training, and Management teams for performance improvement. • Prepare and share daily/weekly reports on performance and productivity. • Ensure compliance with process guidelines, data security, and company policies. |
| Salary | As per organization norms |
| Last Date | 2026-02-21 00:00:00 |
| Apply Link | Click Here |
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