| Job Title | Desktop Support Engineer |
|---|---|
| Category | IT |
| Location | Indore |
| Company | iNTRED Services Pvt. Ltd. |
| Description | Essential duties and Responsibilities: • Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software. • Maintain employees' access on associated computer systems and/or phone/voicemail systems • Assist employees with Smartphones, Laptops and Tablets • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. • Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems. • Works with senior IT staff to purchase hardware and software. • Assesses functional needs to determine specifications for purchases. • In Person, Phone, Email and Ticket support with onsite and remote employees. • Manage Ticket pipeline within stated SLA's. • Performs all other duties as required. Essential Knowledge & Skills: • Knowledge of principles, methods, and practices related to payroll activities. • Knowledge of accounting procedures and practices. • Able to exercise great initiative independent judgment. • High regard for confidentiality and ability to maintain confidential information. • Ability to manage several projects and tasks simultaneously. • Solid problem-solving and business acumen skills. • Willingness to work additional hours in order to meet tight deadlines. • Exceptional written and verbal communication • Excellent customer service • Highly organized, with exceptional attention to detail • Able to thrive in a fast-paced environment • Efficient written and verbal skills in the English language Education and/or Experience: • Associates Degree in Information Systems, Business, Communications or related field • 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers • 3-7 years IT Customer Service Experience a must • Experience troubleshooting hardware issues remotely. • Experience installing software, patches and updates on Desktops and Laptops remotely • Experience troubleshooting basic network, software and printing problems • Mortgage Industry experience a plus • High School Diploma required Machines, office equipment & software: • Windows 7/8/10 desktop, laptop and tablet computers |
| Salary | As per organization norms |
| Last Date | 2026-01-08 00:00:00 |
| Apply Link | Click Here |
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